Desktop Support Engineer

Provide world-class Level 1 & 2 remote desktop support to global clients. Diagnose and resolve hardware, software, OS, and connectivity issues via AnyDesk / TeamViewer.

Key Responsibilities

• Remotely diagnose and resolve Windows 10/11 issues (BSOD, boot failures, driver conflicts)
• Perform OS reinstallation, repair, and configuration via remote sessions
• Install, configure, and troubleshoot business software (MS Office, Antivirus, ERP clients)
• Handle virus, malware, adware, and ransomware removal and remediation
• Manage user accounts, permissions, and Group Policy in Active Directory environments
• Document all tickets, resolution steps, and escalate P1/P2 issues per SLA
• Provide remote printer, peripheral, and multi-monitor setup support
• Maintain and update internal knowledge base with resolution procedures

Requirements

• Minimum 1 year of hands-on IT support or helpdesk experience
• Proficiency with Windows OS (7/10/11), Microsoft Office 365 suite
• Experience with remote tools: AnyDesk, TeamViewer, Quick Assist
• Solid understanding of Active Directory, DNS, DHCP basics
• Strong troubleshooting skills and methodical problem-solving approach
• Excellent written and spoken English communication skills
• Ability to work in rotating shifts including nights and weekends
• CompTIA A+ or equivalent certification preferred (not mandatory)

Perks & Benefits

Apply for Desktop Support Engineer

We review every application personally. There is no fee at any stage.